Best International Practice Strategies, Approaches and Methodologies to Onshore and Offshore Process, Equipment and Operational Troubleshooting

The course covers the fundamental aspects of risk management but specifically tailored for the oil and gas processing facilities.

This course will provide you with troubleshooting tools and techniques to manage risk associated with systems, processes, projects, equipment and parts management. You will learn about the theory and practice of risk management at an enterprise, project, process and equipment level, focusing on oil and gas case technical studies. Drawing on international case studies, this technical training webinar course addresses some of the more complex risks associated with the oil and gas industry in a range of environments and examines the risks associated with Onshore and Offshore; Upstream-to-Downstream operations.

  • Best International Practice Strategies
  • Approaches and Methodologies to Onshore and Offshore Process
  • Equipment and Operational Troubleshooting
Benefits and Advantages

  • Draws on case study examples and provides the opportunity for you to practice problem-solving and troubleshooting techniques associated with real word situations

  • Provides a Systems Engineering approach to understanding potential problems and failure modes within oil and gas systems, processes, projects, equipment and parts management

  • Pragmatic knowledge, skills, competencies and attributes  focused

  • Provides an understanding of problem-solving methods, troubleshooting methodologies and best practices in project improvement

  • Aligned to and benchmarked againt British, Commonwealth and international best practice Health and Safety Executive, professional and academic bodies’ standards
Webinar Series

Executive One to One

£40 pp ph

Professional One to One

£30 pp ph

Executive Micro Group

See investment fees schedule

Professional Masterclass

See investment fees schedule

Five Day Course


Extended Programme 1


Extended Programme 2


One Day Masterclass


Two Day Masterclass


Three Day Masterclass





Your Course At A Glance

A Short Intensive and

Short Professional Course

Webinar Based

With Online Support

5 Day, 2 and 4 Week

1, 2 and 3 Day Masterclass 

Personalised Experience

Coaching and Tutorials

Course Overview

This technical webinar course will provide knowledge, understanding and application of problem solving and troubleshooting tools and techniques that are used in oil and gas facilities. The course will cover what normal operating conditions are, what may constitute reduced performance and will explore failure modes and criticality analysis.  The need for fact-based decision-making is supported throughout the case study reviews and data gathering, validation, analysis and data interpretation methods are continually discussed.

Both onshore and offshore oil and gas facilities are used to demonstrate common problems and best practices in troubleshooting.  This is a technical course but will also explore human factors in facilities performance.  It also provides best practice team problem-solving methodology and looks at state-of-the-art initiatives in troubleshooting from other industries’ best practices.

Who Is This Course For?

The Troubleshooting Oil and Gas Processing Facilities webinar course is designed for Technicians/Process/Facilities personnel with 3-8 years of experience, facilities engineering team leaders/supervisors, and senior facilities operational personnel. The webinar course will also add to the tools and techniques for safety and security personnel.

What Are The Course Objectives?

There are two main course objectives.

The first is to provide participants with the knowledge, skills, attributes, competencies and confidence to be able to successfully and effectively apply problem-solving and troubleshooting methods in practice.

The second is to encourage participants to critically evaluate the use of teams in the identification and resolution of work-related problems using troubleshooting methods. Accordingly, many, problem-solving and troubleshooting methods are provided to enable individual and team use.

What Will I Learn?

By the end of this course you will:

  • Appreciate the difference between managing risk, troubleshooting, optimization, and performance improvement
  • Be able to apply a structured methodology to the approach in troubleshooting
  • Recognise interdependence, interaction and interrelationships of systems, processes, equipment and parts management
  • Have various methods on how to gather, validate, and utilize the data needed for problem-solving and troubleshooting
  • Be able to use methods for identifying the best solution when several feasible solutions are available
  • Improve your understanding of problem recognition and therefore gain a good understanding and improve your ability to recognize trouble when it is occurring
  • Through case study analysis and classroom exercises become aware of typical causes of problems, and their solutions, for the main types of processes and equipment used in the oil and gas facilities.

Course Outline

Key topics explored include:

Professional Award

  • Module 1 – Factors affecting oil and gas asset risk
  • Module 2 – Exploring the top five risks in oil and gas
  • Module 3 – Problem Identification, definition and problem-solving techniques
  • Module 4 – Best practice risk management – key concepts and frameworks
  • Module 5 – Best practice problem-solving tools and techniques
  • Module 6 – Using teams and managing teams to troubleshoot and solve problems
  • Module 7 – Methods in root cause analysis and failure modes analysis
  • Module 8 – Human factors in troubleshooting oil and gas facilities

Professional Certificate

  • Module 9 – Lessons from international, UK and Commonwealth case studies
  • Module 10– International standards for troubleshooting and risk management in oil and gas
  • Module 11 – Critical lessons from major oil and gas industry accidents

Professional Advanced Certificate

  • Module 12 – Applying failure mode, effects and criticality analysis – intelligence, information indicators, metrics and data

What Will I Walk Away With?

You will walk away with:

  • The troubleshooting tools and techniques to manage risk associated with systems, processes, projects, equipment and parts management in the oil and gas sector
  • The theory and practice of risk management at enterprise, project, process and equipment levels, focusing on oil and gas case technical studies
  • The confidence to apply a wide range of troubleshooting and problem analysis methods

  • The ability to make a real, high-performance impact on your organisation and business
  • Specialist and transferable professional skills
  • Enhanced career and promotion prospects
  • Continuous professional development credits
  • A personalised leadership action plan, which in conjunction with the course, critical personal reflection and ongoing professional development will allow you to further develop and put into practice what you have learnt

  • Access to our leadership library of resources
  • Either a professional award, a professional certificate or an advanced professional certificate
Pre Course Activities

We strongly recommend that in preparation for this course, participants take the time to complete the pre-course work; both so that they reap the fullest rewards and benefits of the courses, and so that it can be tailored and personalised where possible to their individual requirements.

  • Think about what your learning priorities and objectives are
  • Think about a possible leadership topic, issue, challenge or objective you have a special interest in for discussion in coaching, supervision / tutorials
  • Think about what real-world organisational strategic, transformational and resilience objectives you have
  • Think about what real-world organisational and business disruption, issues and challenges you face
  • Think about how you can use the current climate as a catalyst for change

Read the suggested literature below:

What is Included In The Investment Fee?

The investment fee encompasses:

  • Face to face contact learning via webinar, online and collaborative technology
  • A minimum number of whole class contact hours per days / week / month – subject to programme and course duration selected
  • Micro group sessions – depending upon participant numbers and webinar / programme / course duration
  • Individual / pair / micro group supervisions / coaching / personal and operational consulting and action planning – depending upon participant numbers and webinar / programme / course duration
  • Core course materials – send by email and online
  • Supplementary materials – send by email and online
  • Complimentary materials – materials – send by email and online
  • Access to documents and resources library for the webinar / programme / course duration
  • Certificate

Availability and Dates

At the moment due to the global pandemic, this course is only available publicly on a webinar basis with online support.

The masterclass, short five-day intensive professional, two and four week extended professional programmes and courses recommence on:

27thSept 2021 | 11thOctober 2021 | 25thOctober 2021 | 
8thNovember 2021 | 22ndNovember 2021 | 6thDecember 2021 | 10thJanuary 2022 |
24thJanuary 2022 | 7thFebruary 2022 | 21stFebruary 2022 | 7thMarch 2022 | 21stMarch 2022
1,2 3 Day Master Classes and 1,2,3 Day Advanced Professional Classes recommence on:
  4thOctober 2021 | 18thOctober 2021 | 1stNovember 2021 |
15thNovember 2021 | 29thNovember 2021 | 13thDecember 2021 | 17thJanuary 2022 |
31stJanuary 2022 | 14th February 2022 | 28thFebruary 2022
Key Personnel

Programme Director

Chris Bamber


Course Convenor

Lesley Harvey


Senior Trainers

Stephen Felder – Shaw

A Trainer's View

ʺ Troubleshooting is often seen as the responsibility of highly skilled individual technicians that have years of experience on the job. This may be the case in most engineering environments but the use of tools and techniques for troubleshooting and problem solving is essential in the modern gas and oil sector. Working within teams and facilitating the use of advanced engineering methods such as FMECA, RCA and risk analysis methods has advanced our understanding and application of troubleshooting.


This practical webinar is aimed at equipping learners with tools and techniques that they can confidently apply in their workplaceʺ

Course Fees' Payment
UK and international clients should please contact us at Minerva Academy directly for payment of course fees.

All course fees must be paid 48 hours prior to commencement of the webinar / courses.



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