At Minerva Academy we have identified that one of the most valuable post pandemic benefits will be the continued use of widespread information, computing and technology (ICT) platforms, systems and tools.
L&D departments and functions are in prime position to require and utilise such ICT as collaboration, communications, information, training, learning and development tools; but which a huge range of choices oth there, and everyone claiming to be the best at everything, how do L&D teams choose what is right for us and what advice can we give?
1) FIT FOR PURPOSE
Whatever decision you make, the final deliverable has to be fit for and tailored to your purposes. One size does not fit all. Consequently, previous planning prevents poor performance! So, take the time to:
- Analyse, plan and list what your requirements are
- Decide your selection criteria
- Research what platforms, systems and tools are out there
- Decide on a firm performance and functionality scope
- Look at options set against your wish list and selection criteria
2) INVOLVE STAKEHOLDERS AND DESIGN FROM GROUND UP
From the start involve all potential users and stakeholders at every stage. ICT procurement is notorious for bad decisions and L&D systems can be no different. It is imperative that decision makers get input and requirements from those who are going to use the kit, so that it is set up around them and does not become a prestige or vanity project which is little or never used by those it was supposed to be for. If possible, let users and stakeholders see, play with and trial various options.
3) ONE SIZE DOES NOT FIT ALL
Despite the claims, it is unlikely that one platform, system or tool will execute all that you require. As such, it is highly likely that a multiple platforms, systems and tools approach, each with specific capabilities, capacity and functionality would be most valuable, within a tightly defined scope. Multiple kit means carefully chosen and fit for purpose, not duplication, waste and redundancy; and simultaneously we need to avoid added and over complexity.
4) LOOK TO MAXIMISE INTEGRATION
Where appropriate and possible, we would recommend that organisations and teams use what they already have and know and maximise integration, which not only adds value, interoperability and power in an unified and co-ordinated manner; but is also for both technical reasons.
So, for example, within Microsoft Office domains, Teams is a powerful and function rich alternative to Zoom.
5) SPECIALIST L&D PLATFORMS SYSTEMS AND TOOLS
When it comes to specialist L&D platforms, systems and tools, the choice is no less bewildering. Do we want an LMS or a LCMS? What alternatives are there? Is it SCORM compliant? What is SCORM compliant? Do we want cloud only?
Again, operational reality will probably require, and many may already be doing so, that we use several platforms, systems and tools for specific capacity, capability, functional and business reasons. This approach is not only valid but recommended as long the above recommendations have been followed.
6) PROJECT MANAGE PROFESSIONALLY
Finally, the design, procurement, implementation, training on and deployment of ICT should always be professionally project managed; previous planning prevents poor performance. So, take the time to get solutions right and that are right for you.